Under Application permissions, select the following: Now, under Delegated permissions, select all the checkboxes. Find Skype for business in the Commonly used Microsoft APIs and click on it.
SKYPE WEB SOLUTION CODE
You can use the following code snippet for reference.Ĭlick Save when you are done with the changes.įor customers using CNAME the following are the changes to be made in the Manifest editor. For example: in the first “url” attribute paste * and paste * in the second “url” attribute. Paste in the first “url” attribute and * in the second “url” attribute. Make the following changes in the editor: Ĭonfigure Reply URL: Find “replyUrlsWithType” in the manifest. Paste it into the Application ID field on the Skype integration settings page on Freshservice.Ĭlick on Manifest under Manage on the left.įind " oauth2AllowImplicitFlow": false, in the manifest and replace it with "oauth2AllowImplicitFlow": true. You would find details of the application that was created such as Display name, Application ID, Directory ID and much more.Ĭlick to copy the Application ID. Forexample, should be included in the field. In the Redirect URL field, include your portal URL as follows. Now click on App Registrations > New application registration. Once the portal is open, click on Azure Active Directory node from the left side of the portal. You will find the DIrectory ID in the Overview tab.
SKYPE WEB SOLUTION REGISTRATION
You can also finish your application registration and then double click on the application’s name in the app registrations window. Copy the Directory ID to fill the Tenant ID field.
SKYPE WEB SOLUTION INSTALL
Ĭlicking on Install would take you to the integration settings page shown below.
Ĭlick on Get More Apps, select Skype For Business. Navigate to Admin > Helpdesk Productivity > Apps. Login to your Freshservice account as an admin. Save IM conversations in a ticket note so that any contextual information from the conversation stays within the ticket.įollow the steps below to set up the integration Also, the complete context of an issue can be gleaned through this resulting in faster resolving of tickets. Have IM/audio/video sessions from within a Freshservice ticket, so that remote support can be provided.
See if the ticket requester is available on Skype within the ticket page itself and initiate a conversation. An agent can now have the following capabilities after the integration: This would pave way for quicker resolution of tickets. If your organization is using Skype for Business, you can easily integrate it with Freshservice, enabling agents to initiate a conversation with requesters seamlessly. Skype for Business has become one of the most widely used web conferencing platforms.
0 kommentar(er)
